COMMERCE AND MANAGEMENT STUDY MATERIAL

Employee Grievances and their Resolution – Model for Grievance Resolution Procedure.Quality Circles: Concept, Structure. Role of Management, Quality Circle in India, HR Audit, Contemporary Issues in HRM. 1. Grievance Procedure All labour agreements contain some form of grievance procedure for resolving disputes. Any dispute can easily be resolved if the procedure is followed strictly Grievance is referred to as an employee’s dissatisfaction or feeling of personal injustice relating to his or her employment relationship. Generally a grievance is well-defined in a collective-bargaining agreement. It is usually restricted to violations of the terms and conditions of employment. But there are some other conditions which may give rise to a grievance like: l. A violation of law 2. A violation of the intent of the parties as stipulated during contract negotiations 3. A violation of company rules 4. A change in working conditions or past company practices 5. A violation of heal...

Meaning & Concept of Industrial Relations. Collective Bargaining - Meaning, Scope and Objectives; Collective Bargaining – Issues and Strategies; Negotiations Skills and Strategies   Discuss a.) Industrial relations (4) b.) Industrial Disputes (4) Answer: a.) Industrial Relations The concept of Industrial relations evolved in the late 19th century because of the industrial revolutions. It is a field of study which analyzes the relationship among the management and the employees of an organization at the workplace and also provides a mechanism to settle down the various industrial disputes. It is a combination of two terms: Industry & Relations ‘Industry’ can be viewed as an economic activity (i.e., manufacturing, producing or processing of goods or services) which is performed by a group of individuals and ‘Relations’ here refers to the connection and communication which pertains between the employer and the employees within a workplace. Various scholars ha...

Q. Define QWL. Principles and techniques of QWL? Ans: QUALITY OF WORKING LIFE (QWL) QUALITY OF WORKING LIFE refers to the favorableness or un-favourableness of the job environment of an organization for its employees. It is generic term which covers a person’s feelings about every dimension of his work e.g. economic incentives and rewards, job security, working conditions, organizational and interpersonal relationships etc. According to Harrison “QWL is the degree to which work in an organization contributes to material and psychological well being of its members.’’ According to D.S.Cohan “QWL is a process of joint decision making, collaborations and building mutual respect between management and employees.’’ Features It have following features : QWL is an indicator of how free the society is from exploitation, injustice or inequality. QWL shows the degree to which members of an organization are able to satisfy their personal needs. The indicators of QWL are job invol...

PERFORMANCE APPRAISAL   Q. 1. What is Performance appraisal ? Throw some light on methods of performance appraisal. Answer: 1. Performance appraisal is defined by Wayne Cascio as “the systematic description of employee’s job relevant, strength, weakness. Performance appraisal may be conducted once in every 6 months or once in a year. The basic idea of the appraisal is to evaluate the performance of the employee, giving him a feed back. Identify areas where improvement is required so that training can be provided. Give incentives and bonus to encourage employees etc. Following are the tools used by the organizations for Performance Appraisals of their employees. 1. Ranking 2. Paired Comparison 3. Forced Distribution 4. Confidential Report 5. Essay Evaluation 6. Critical Incident 7. Checklists 8. Graphic Rating Scale 9. BARS 10. Forced Choice Method 11. MBO 12. Field Review Technique 13. Performance Test We will be discussing the important performance appraisa...