Employee Grievances and their Resolution – Model for Grievance Resolution Procedure.Quality Circles: Concept, Structure. Role of Management, Quality Circle in India, HR Audit, Contemporary Issues in HRM.
Employee Grievances and their Resolution – Model for Grievance Resolution Procedure.Quality Circles: Concept, Structure. Role of Management, Quality Circle in India, HR Audit, Contemporary Issues in HRM. 1. Grievance Procedure All labour agreements contain some form of grievance procedure for resolving disputes. Any dispute can easily be resolved if the procedure is followed strictly Grievance is referred to as an employee’s dissatisfaction or feeling of personal injustice relating to his or her employment relationship. Generally a grievance is well-defined in a collective-bargaining agreement. It is usually restricted to violations of the terms and conditions of employment. But there are some other conditions which may give rise to a grievance like: l. A violation of law 2. A violation of the intent of the parties as stipulated during contract negotiations 3. A violation of company rules 4. A change in working conditions or past company practices 5. A violation of heal...